MoonMurmur customer care

How can we help?

Questions about a ceramic bloom, an existing order, or caring for your incense holder are always welcome.
01

Shipping

Standard U.S. shipping is complimentary. The delivery estimate for your address is shown during checkout, before payment.

02

Returns

Contact us within 30 days of delivery to begin a return. Items must be unused and returned with their original packaging.

03

Fragile-item care

If your ceramic arrives damaged, email us promptly with your order number and clear photos of the item and packaging.